Refund policy

All returned items must be processed within (7) days upon purchase. Keep your Sales Invoice or any proof of purchase so we can accommodate your return.

All returned items, whether for refund or exchange, must be in new, unworn condition. By BTG reserves the right to determine whether it is defective or caused by normal wear and tear. Items damaged as a result of normal wear and tear will not be accepted and/or accommodated.

No Returns for Courier Mishandling: We cannot accept returns for items that have been mishandled by the courier. Once the item has been handed over to the courier for delivery, any damage or loss incurred during transit is beyond our control. We recommend thoroughly inspecting your package upon receipt and contacting the courier directly for any concerns.

By BTG strictly implements no valid proof of purchase (Sales Invoice, and the like) and/or payment (Bank Transfer confirmation), no transaction. The customer must also present a valid ID along with the proof of purchase/payment. 

Merchandise must include its corresponding tag and all original packaging materials.

By BTG will not cover any shipping expenses for returns and exchanges. Should the customer choose to have the replacement shipped within or outside Metro Manila, the customer will shoulder further shipping expenses.

Strictly no returns, exchanges, or refunds for  custom pieces.