FAQs
How do I order?
Select the product, read the description and dimensions carefully, add to cart and proceed to check out.
When will you ship my order?
Please note that we do not process, ship or deliver orders on weekends and special/non-working holidays.
Courier lead time
Metro Manila (2-3 business days)
Calabarzon (3-4 business days)
Provincial (3-6 business days)
Can I make changes to my order after it’s been placed?
Orders are processed instantly upon checkout. Should you change your mind, please contact us (name, contact no., email and order no.) via email - info@bybtg.co right away.
Please note that this is still subject to availability.
What courier company do you use?
We use J&T EXPRESS. Orders outside the Philippines will be sent via DHL.
Do you accept same day delivery such as Lalamove and Grab Express?
Yes we do if your order is on hand. Shipping fee will be shouldered by the customer. Contact us via Instagram DM or via Email info@bybtg.co for inquiries.
SAME DAY DELIVERY will be accommodated from Monday to Saturday 8am to 4pm only.
What countries do you deliver to?
See the complete list here.
Do I have to pay for customs and import charges?
Depending on the country and its policies, the shipping costs only cover the actual shipping courier charges, insurance surcharges and applicable local taxes from our headquarters origin. Please note that all deliveries may be subject to local import taxes, which are your responsibility where they apply.
Do you give discount for bulk order?
We do not offer major discounts on a bulk order, all prices are fixed unless there is an ongoing promotion.
Can I change my shipping address?
We may be able to adjust the address on your order within a short window. Please review the information thoroughly during checkout and on your confirmation email. If you see an error, please reach out to info@bybtg.co as soon as possible.
What if I received the wrong item in my shipment?
Don’t worry! We’ll make it right. If you receive an incorrect item in your shipment, please email
Product care
Canvas
Nearly all of our Canvas products are hand washable, with the exception of bags with hardware (such as top zip closures), which should be spot cleaned. Since heat can be damaging to the integrity of the fabric, we recommend line drying, as it is more gentle (and better for the environment!) and please avoid wringing after washing, hang it dry!
Soft Vegan leather
A simple way to clean this material is to wipe it down with a damp cloth. Ensure you dry it thoroughly after, as excess water can damage the material. Avoid Harsh Chemicals.
Nylon
It’s best to spot clean with mild soap to preserve the bag’s structure. Avoid soaking it in detergent or using a tumble dryer. To prevent discoloration, do not use fabric softeners.
Where are your bags manufactured?
byBTG bags are proudly crafted in our workshop in Antipolo, Philippines, supporting the skills and livelihoods of our local bagmakers.